Gift Card FAQs

Can I earn or redeem loyalty points on a gift card transaction?

Rewards points cannot be accumulated or applied towards the purchase of gift cards, however, you can earn points when a gift card is redeemed. Points are not accumulated on the redemption of bonus/promotional cards.

How do I correct or update the email address on my virtual gift card order?

Send us a note at help@4tophospitality.com or call our home office at 615-321-6024 ext. 0 and we'll be happy to update that for you.

I accidentally entered my billing address as the shipping address. How do I update that?

No problem! Send us a note at help@4tophospitality.com or call our home office at 615-321-6024 ext. 0 and we'll be happy to update that for you.

I purchased a gift card as part of the holiday gift card promotion. Can I have the bonus gift card sent to a different address?

Sure! Just let us know in your order notes where you'd like the bonus card sent. Or, send us an email at help@4tophospitality.com if you'd like the bonus card sent to a different address than the gift card order.

How do I track my gift card?

All physical gift card orders are processed within two business days and shipped via USPS First-Class Mail. Standard shipping is $1.99, and USPS First-Class Mail with tracking is available for $2.99.

Please note that USPS delivery times may vary, and we cannot guarantee an estimated arrival date. We are unable to provide tracking information for items shipped without USPS First Class Mail with Tracking, Once your order has shipped, delivery timing is determined by the carrier and is outside of our control. If you need your gift card to arrive by a specific date, UPS Express 2-Day shipping is available for an additional fee at checkout. For the fastest delivery, you may also choose a virtual gift card, which is delivered electronically within 10 minutes of purchase at no additional charge.

How do I enter my promo code?

The code will be added to your order automatically after gift cards have been added to your cart. If there is a valid promotion, the cart will reflect the promotion total on the checkout page.

Can I apply more than one promo code per order?

Only one promo code per order can be used.

Do I have to use the virtual gift card in one single visit?

No, you are welcome to use the virtual card on multiple visits until the value is depleted. The single use number is issued to uniquely identify each gift card, but you do not have to use the full amount in one single visit.

Are gift card promotions valid in store and online?

Please refer to the details on each specific sale, as some promotions may only be valid for plastic OR virtual gift cards. Should you have any questions regarding a sale, please email help@4tophospitality.com.

How do I check my gift card balance?

Check your balance here.

What is your fulfillment policy?

View our fulfillment policy here.

Can I use my gift card at any of your other locations?

Our gift cards are accepted at any of our 4Top Hospitality family of restaurants, including Amerigo, Char, etch, etc., Jasper's and Saltine.

Shipping Notice

Please note longer shipping times are to be expected due to delays by the United States Postal Service. To guarantee shipment by a certain date, please select UPS Express shipping or a Virtual E-card.